
The Seven-Point Guide to Win-Loss Analysis
Talk to customers who have made a purchase decision to gain insights into their decision-making process
by Tia Bohinc | Mar 6, 2023
Talk to customers who have made a purchase decision to gain insights into their decision-making process
by Tia Bohinc | Aug 27, 2019
When a prospect blames budget, sometimes your price is too high – but it’s more likely that something is unclear to you or your prospect.
Allison is a former elite sales executive from the pharmaceutical industry. She’s our lead researcher for win-loss, customer churn, and customer journey forensics. Nobody does a better job of finding where your revenue is leaking.
Lisa Jeffries areas of expertise include new media and experiential marketing for retail, hospitality, and service-based businesses. She is passionate about helping clients grow their businesses, cheering on the Wolfpack, country music, and rescuing animals. She is also co-founder of the Raleigh Food & Wine Festival. A lifelong learner, Lisa is currently working on completing a dual-master’s degree program in Global Luxury Management (GLM).
With more than two decades as a professional journalist, writer and editor, Sarah is a skilled and passionate storyteller, dedicated to developing her clients’ content marketing narrative. She thrives on creating pieces that not only engage readers, but build trust in brands through articles, case studies, press releases, social media posts and other content marketing strategies.
Ron is a highly effective, hands-on executive with over 20 years of experience helping companies achieve revenue growth through marketing excellence. Ron excels at the intersection of marketing and sales, developing and executing strategies, plans and programs that drive profitable customer acquisition.
With over 20 years of agency, in-house and freelance work, Tia has extensive experience in market research, communications, and design. Her design work encompasses a variety of disciplines from corporate identity and brand development to print and web communications. Tia is also adept at deciphering big data into actionable information to hone in on effective storytelling that speaks to the target audience with meaning and relevance.
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Tell us about your project
A popular grocery delivery service had what seemed like a big problem. Hundreds of longtime customers were ordering less and less. Company leaders feared quality issues, or increasing competition. But it turned out to be something completely different.
After contacting former customers for closed-loss analyses, Thirdside discovered that shifting lifestyles and household demographics were to blame.
Some customers, busy shuttling older kids to sports practices and other activities, no longer had time to prepare at-home family meals. Other customers, who had signed on for the service when their children were younger, now had kids in college and were empty nesters. In both cases, they simply couldn’t use all of the food they were getting through the service.
Thanks to insights from Thirdside, the company now has a new sales target: Big households.