Terms and Conditions

Last Updated: October 9, 2024

By accessing, browsing, or using Thirdside’s services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

Services

Thirdside provides B2B marketing consulting services, including but not limited to win-loss analysis, customer experience research, and churn prevention strategies. The specific scope of services will be defined in individual client agreements. Thirdside reserves the right to modify or discontinue services without prior notice.

Confidentiality

We treat all client information as confidential. We will not disclose any proprietary or sensitive information obtained during the course of our work without explicit client permission, except as required by law. We implement industry-standard security measures to protect client information.

Intellectual Property

4.1 Client Materials: Any materials or information provided by the client remain the property of the client.
4.2 Thirdside Materials: All methodologies, processes, and tools developed by Thirdside remain our intellectual property. Clients shall not reproduce or distribute Thirdside methodologies, processes, or tools without prior written consent.
4.3 Deliverables: Ownership of final deliverables will be specified in individual client agreements, and any licenses or rights to use will be clearly stated.

Data Protection and GDPR Compliance

Thirdside complies with the General Data Protection Regulation (GDPR) and other applicable data protection laws. If Thirdside processes personal data on behalf of a client, the client must enter into a Data Processing Agreement (DPA) with Thirdside to ensure GDPR compliance. All personal data will be processed according to the client’s documented instructions and in line with applicable laws.

Data Retention and Deletion

Upon termination of the service agreement, we will return or securely delete any personal data collected during the course of the services, unless otherwise required by law.

Payment Terms

Payment terms, including fees and schedules, will be specified in individual client agreements. Thirdside reserves the right to suspend services for non-payment. Interest may be charged on overdue payments at the rate specified in the client agreement.

Limitation of Liability

Thirdside’s liability is limited to the fees paid for the specific services in question. We are not liable for any indirect, consequential, or special damages. Thirdside is not responsible for losses resulting from third-party providers or tools used as part of our services.

Termination

Either party may terminate the service agreement with written notice as specified in individual contracts. Any fees due for work completed will remain payable. Certain rights and obligations, such as those related to confidentiality and intellectual property, will survive termination.

Governing Law

These terms are governed by the laws of the State of North Carolina, without regard to its conflict of law provisions.

Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of the website following the posting of changes constitutes your acceptance of such changes.

Contact Information

For any questions regarding these Terms and Conditions, please contact us at:

Thirdside Solutions, LLC
501 W Williams St, #245
Apex, NC 27502
Email: info@thirdside.com